Flexible | Self-Paced | Streamlined elearning


BSB30120 Certificate III in Business

Hi, Thanks for visiting! Develop the skills and confidence you need in Business. In this course the focus is on dealing with customers, being an effective team member, prioritising work flow and using a range of office software programs.

  • Nationally Recognised
  • Enrolments welcome from anywhere in Australia
  • This course replaces BSB30115 Certificate III in Business & BSB30415 Certificate III in Business Administration

Download Certificate III Business course outline.

Call 1300 380 335 if you have any questions about this course or to check your eligibility for funding.


What is Self-Paced Online Study?

  • Progress at your own pace. No assessment due dates and no rigid class timetables = No Stress.
  • Experience a whole new level of elearning! The student portal is so smooth and easy to use. Webinars and video tutorials are used to break topics down into small, manageable chunks. 
  • With more video based resources, the course has less reading and is more visually engaging.
  • Unlimited Trainer Support – Online, Phone and Email. We guarantee prompt support when you need it!
  • This course can be completed 100% online. A work placement is not essential.

Funding Available

Do you qualify for funding? A summary of available funding is below. View the Funding & Cost tab above for more information and eligibility criteria: 

  • Certificate 3 Guarantee: Subsidised Prices from $100 or $50 (concessional rate) for eligible QLD participants. Click on the Funding and cost tab (above) for more information;
  • Traineeships: Approved for Business traineeships (User Choice) in QLD;
  • School Based Traineeships: Approved for Business traineeships in QLD;
  • Centrelink: Course approved for the Education Supplement Aus wide.


In most instances you will have up to 2 years to complete the Certificate III in Business qualification. Being self-paced study you can enrol at any time and progress at any speed you like without the stress of due dates and rigid class time tables. Study duration depends on the hours you put in and your skill level. As a guide, someone dedicating 8 hours per week to study, could expect to complete the assessment component of the course in 6 – 8 months. Prior to commencement you will complete a Training Needs Analysis to determine a suitable time frame for you. 

Note: students receiving government funding may be obligated to complete the program in a shorter time frame:

  • Centrelink (education supplement): Full time 33 weeks, part time 55 weeks;
  • Traineeship: Full time up to 12 months, part time up to 24 months;
  • Certificate 3 Guarantee: self-paced up to 24 months.

Entry Requirements

  • You will have access to a computer and the internet to complete the assessment requirements of the course. Please discuss with Adapt if this is an issue as strategies can be put in place to assist.
  • All students will complete a Language Literacy and Numeracy (LLN) test and a Training Needs Analysis (TNA) to confirm suitability for this course. 
  • For information regarding Adapt Education’s policies and procedures please refer to our Student Handbook.

How To Enrol

There are no set in-take dates, so you can enrol online at any time. Alternatively call 1300 380 335 to enrol in the Certificate 3 in Business over the phone. To find out more about our enrolment process go to the How to Enrol page on this site.



Course Structure

BSB30120 Certificate III Business – Core Units

BSBTEC301 Design and produce business documents
BSBWRT311 Write simple documents
BSBOPS303 Organise schedules
BSBPEF301 Organise personal work priorities
BSBCRT311 Apply critical thinking skills in a team environment
BSBXCM301 Engage in workplace communication
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices

Choose one elective Stream from Below:

*Elective Stream 1 – Business Software
BSBTEC303 Create electronic presentations
BSBTEC302 Design and produce spreadsheets
BSBTEC404 Use digital technologies to collaborate in a work environment

*Elective Stream 2 – Customer Service
BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints
SIRXPDK001 Advise on products and services

**Elective Stream 3 – Business Administration Specialisation
BSBFIN301 Process financial transactions
BSBHRM416 Process payroll
BSBPUR301 Purchase goods and services


* Students completing Elective Stream 1 or 2 will receive BSB30120 Certificate III in Business.

** Students completing Elective Stream 3 will receive BSB30120 Certificate III in Business (Administration).


Learning and Assessment

We reduce the assessment workload in this course through the use of integrated assessments. Each course module consists of two key components:

  1. Learning: webinars, tutorial videos, readings and activities;
  2. Assessment: quizzes, written questions, case studies, projects, and role plays.


Funding and Costs



Certificate 3 Business Course Fees

  • Fees quoted below are per student for the self-paced online study mode.
  • Please contact us for a quote for classroom based study, corporate or school groups.
  • Enrolments cannot be accepted from international students or those in Australia on a student or education visa.
  • Fees quoted include:  course fees, administration fees and compulsory course materials such as text books, workbooks and handouts. Prices quoted do not include: face-to-face classes or tutoring, site visits, internet costs, stationary and other consumables such as printing paper, etc.
  • Additional fees may apply if you are completing the first aid unit as part of your course. Refer to the relevant course outline for further details.

Certificate III in Business



Standard Course Fee



Student Co-Contribution Fee for those who qualify for the Certificate 3 Guarantee Subsidy

$182 ($14/unit)

$91 ($7/unit)

Student Co-Contribution Fee for corporate groups (10+ students) who qualify for the Certificate 3 Guarantee Subsidy

$40 ($2.66/unit)

$25 ($1.66/unit)

Student Co-Contribution Fee for School Based Trainees in QLD



Student Co-Contribution Fee for User Choice Trainees in QLD
(Fee is $1.60 per nominal hour and will vary depending on electives stream selected)

$768 (Business Software)
$752 (Customer Service)
$792 (Business Administration)

$307.20 (Business Software)
$300.80 (Customer Service)
$316.80 (Business Administration)

Payment plans are offered at no additional cost! That’s right, you DO NOT pay more if you opt for a payment plan. No Interest, account, or administration fees. You nominate the payment periods (i.e. weekly, fortnightly or monthly). You nominate the amount you are comfortable paying (i.e. $50, $100, $200, etc.). Payment plans are processed with a direct debit system.

Upfront Payments can be made by credit card, bank transfer, cheque, money order or cash. 


Funding Information

Certificate 3 Guarantee

Adapt Education is funded by the QLD Government to deliver this course.

The course is heavily subsidised, however a small student co-contribution fee is applicable. Concession card holders (health care card or pension concession card) and Aboriginal or Torres Strait Islander persons will qualify for the concessional rates indicated. Student contribution fees can be incorporated into an interest free payment plan.

To be eligible for the Certificate 3 Guarantee, a student must:

  • Be a Queensland resident over the age of 15;
  • Be an Australian citizen or New Zealand citizen or Australian permanent resident (including humanitarian entrants), or a temporary resident with the necessary visa and work permits on the pathway to permanent residency;
  • Have finished secondary school or left school;
  • Not hold or be currently undertaking a certificate level III or higher qualification. This does not include qualifications completed while at secondary school.

Some important points about the Certificate 3 Guarantee:

  • Students are only eligible for one subsidised training place;
  • The Queensland Government Certificate 3 Guarantee student factsheet is available here.

School Based Traineeship

Combine paid work, training and school with a School Based Traineeship (SAT):

  • Work for an employer 1 day per week. Trainees must complete 375hrs (50 days) of paid employment over each 12 month period;
  • Complete the Certificate III in Business;
  • The school, student, their parent/guardian, employer and training organisation will negotiate a schedule which outlines when the student is at school, work and training;
  • To qualify you must be employed in an apprenticeship/traineeship role and be signed into a training contract by an Apprenticeship Network Provider.


Adapt Education is approved by the QLD Government to deliver User Choice funded training for this qualification.

  • Apprenticeships and Traineeships combine paid work with structured training.
  • You may be a full-time or part-time employee, a new or existing employee.
  • Apprenticeships and traineeships require employers to enter into a training contract with the apprentice or trainee, which is a legally binding agreement to work and train together for a length of time.
  • Trainees will pay a set co-contribution fee towards their training. The employer may choose to pay these on the participant’s behalf. Concessional rates and some exemptions may apply.
  • Employers and the Trainees may be eligible for incentives (see Government funding page for more info) or contact an Apprenticeship Network Provider (such as MAS or MEGT) to confirm your eligibility.


This course is Centrelink approved and you may be eligible to receive ongoing study support benefits while you study from home. If you are on a single parent pension, a carers pension, disability pension, NewStart and several others, you may be eligible for the Education Supplement ($62 p/fortnight for full time study for the nominated duration of the course) and/or the Education Entry Payment ($208 one off payment). To find out if you’re eligible for Centrelink payments check their website or call 13 24 90 and ask about the above payments. For eligible participants to claim the education supplement, simply take a signed copy of your training plan (issued upon enrolment) into centrelink and attach it to the relevant centrelink form.



BSB30120 Certificate III in Business – For Yr 10 – 12 students

This course can be delivered Fee For Service with no work placement requirements or as part of a School Based Traineeship. 

Completion of the course will:

  • Contribute up to 8 Credit Points towards a QCE;
  • Ensure a minimum ATAR rank of 68;
  • Create meaningful pathways into employment in business, administration, customer service and other office based roles;
  • Create a pathway to higher level qualifications.

Note: ATAR information is generic only. Please refer to QTAC for information on a student’s specific circumstances. Refer to university policies regarding acceptance of VET qualifications and rankings as they can differ (Some universities do not accept Cert III courses for entry).

Download Certificate III Business course outline for schools

Delivery Options

RTO Delivery: Students undertake the course Self-Paced Online.  This may be:

  • fully independent from school studies, with the student dedicating their own time or spare periods to the completion of the course.
  • Built into the students timetable. With a dedicated line on their timetable or selected incursion days to complete the course.

Adapt Education provide unlimited online, phone and email support to students. The school may opt to nominate a support teacher for additional face-to-face support.

All enrolment  paperwork, student induction, training and assessment is conducted by Adapt with no administrative or teaching burdens placed on school staff.

Shared delivery: The school and RTO share delivery and assessment responsibilities. For example, Adapt Education may deliver key sessions on campus and be responsible for all assessment marking to reduce the burden on school staff however an approved “in-house” teacher may be responsible for day-to-day delivery and support. Minimum group numbers apply for this mode.  Contact us for a customised quote.

Partnered Delivery: Schools wanting to deliver the qualification to a large cohort may seek a partnering arrangement. This involves the school delivering Adapt’s program with an approved “in-house” teacher.  Contact us for a customised quote. 

School Based Traineeships

This course can form part of a School Based Traineeship (SAT) for QLD school students. The traineeship involves:

  • Working for an employer 1 day per week. Trainees must complete 375hrs (50 days) of paid employment over each 12 month period;
  • Completing the Certificate III in Business;
  • The school, student, their parent/guardian, employer and training organisation will negotiate a schedule which outlines when the student is at school, work and training. 

Other Qualifications offered to School Based Students include:



We Love Our Students and They Love Us!

Thank you to Adapt Education for helping me complete my Certificate III in Business. They were truly wonderful to deal with and always very helpful when needed. The course content is easy to navigate and understand. I would also like to thank my wonderful teacher who helped and encouraged me throughout. I will be recommending Adapt Education to everyone as I believe it is one of the best course providers in Australia.  You guys are amazing!

Caitlyn K, North Queensland

Michelle's Testimonial


My experience with Adapt Education has been nothing but positive. I’ve completed my Certificate III in Business and it’s been smooth sailing all the way! Whenever I needed help they were proactive and quick to respond. Couldn’t have asked for a better experience!

Thank you again!

Samantha P, Brisbane

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