Study online from:

home… or anywhere!


BSB30120 Certificate III in Business 

Develop the skills and confidence you need to gain an administration role! In this course the focus is on dealing with customers, being an effective team member, prioritising work flow and using a range of office software programs.

Our self-paced study mode means that you can progress at a pace that is comfortable for you without the stress of assessment due dates and rigid class timetables.

  • Nationally Recognised? Yes
  • Who can enrol? Students in all States and Territories of Australia
  • Trainer Support? Unlimited

Funding Available

  • Certificate 3 Guarantee: Subsidised Prices from $50 ($3.84 per subject) for eligible participants. Click on the cost tab (above) for more information.
  • Traineeships: Approved for Business Administration traineeships funded through the QLD Government’s User Choice program.
  • School Based Traineeships: Approved for Business Administration traineeships funded through the QLD Government’s User Choice program.
  • Centrelink: Course approved for the Education Supplement.

Download Certificate III Business course outline

call 1300 380 335 if you have any questions about this course or to check your eligibility for funding.

Ready to Enrol?      ENROL NOW


COVID-19 Update

Price Drop: In response to COVID-19 we have reduced course fees to assist displaced students and workers undertake study. Effective 30/03/2020.

This course is not impacted. All online and correspondence students can continue to study with full support from the Adapt Education team. New enrolments are welcome!

Course Details
  • Training modes: self paced online, self paced correspondence, or blended delivery
  • This qualification is approved for the Certificate 3 Guarantee program. View the Government funding page on this website to find out more about the funding. View the fee schedule to determine the student contribution fee applicable to you.
  • This qualification is approved for Commonwealth Incentive traineeship funding for eligible candidates. Refer to the Government funding page on this website to find out more about Commonwealth incentives and if other government incentives or Centrelink payments may apply.
  • Possible job titles relevant to this qualification include: Accounts Clerk, Clerk, Data Entry Operator, Junior Personal Assistant, Receptionist, Office Administration Assistant, Office Administrator.
  • All training, assessment and student services for this course are offered by Adapt Education (RTO# 32452). We do not act as a broker and no aspect of your enrolment will be outsourced to another organisation.



In most instances you will have up to 2 years to complete this qualification. Being self-paced study you can enrol at any time and progress at any speed you like without the stress of due dates and rigid class time tables. Study duration depends on the hours you put in and your skill level. As a guide, someone dedicating 8 hours per week to study, could expect to complete the assessment component of the course in 6 – 8 months.

Note: students receiving government funding may be obligated to complete the program in a shorter time frame:

  • Centrelink (education supplement): Full time 33 weeks, part time 55 weeks
  • Traineeship: Full time up to 12 months, part time up to 24 months
  • Certificate 3 Guarantee: self-paced up to 24 months



For course fees click here

Payment plans are offered at no additional cost! That’s right, you DO NOT pay more if you opt for a payment plan. All Fees can be incorporated into a payment plan. You nominate the payment periods (i.e. weekly, fortnightly or monthly). You nominate the amount you are comfortable paying (i.e. $50, $100, $200, etc.). The terms of each payment plan are nominated by you, then approved by us. All payment terms and conditions are agreed to in a direct debit agreement and are in line with National Vocational standards.

Upfront Payments can be made by credit card, bank transfer, cheque, money order or cash. Payment plans are processed with a direct debit system.


  • It is an expectation that you will have access to a computer and the internet to complete the assessment requirements of the course. Please discuss with Adapt if this is an issue as strategies can be put in place to assist.
  • It is expected that students have well developed Language, Literacy and Numeracy (LLN) skills. Students who do not meet the minimum LLN requirements for this course will be provided a range of options and strategies to assist.
  • For information regarding Adapt Education’s policies and procedures please refer to our student handbook


How to Enrol

There are no set in-take dates, so you can enrol online at any time. Alternatively call 1300 380 335 to enrol over the phone. To find out more about our enrolment process go to the How to Enrol page on this site.


Course Structure (13 units required)

Unit Name

BSBTEC301Design and produce business documents
BSBWRT311Write simple documents
BSBOPS303Organise schedules
BSBPEF301Organise personal work priorities
BSBCRT311Apply critical thinking skills in a team environment
BSBXCM301Engage in workplace communication
BSBTWK301Use inclusive work practices
BSBWHS311Assist with maintaining workplace safety
BSBPEF201Support personal wellbeing in the workplace
BSBSUS211Participate in sustainable work practices
 Choose 1 Elective stream or Specialisation from below
 Elective Stream 1 – Business Software
BSBTEC303Create electronic presentations
BSBTEC302Design and produce spreadsheets
BSBTEC404Use digital technologies to collaborate in a work environment
 Elective Stream 2 – Customer Service
BSBOPS304Deliver and monitor a service to customers
BSBOPS305Process customer complaints
SIRXPDK001Advise on products and services
 Specialisation – Business Administration
BSBFIN301Process financial transactions
BSBHRM416Process payroll
BSBPUR301Purchase goods and services