Administration Short Courses

Overview

Short courses are a great way to up update your skills, keep your resume current and develop new skill sets. If you are looking to gain a promotion, get your “foot-in-the-door” or just maintain regular professional development our short courses are a cost effective option.

These are non-accredited online modules (refer to qualifications in the menu options at the top of the page if you are seeking a nationally recognised course)

Requirements
  • All short courses listed are online modules that require the successful completion of assessment.
  • All short courses listed are non-accredited modules (refer to qualifications in the menu options at the top of the page if you are seeking a nationally recognised course)
  • All short courses listed are available for public and corporate bookings.
  • You will have 3 months to complete from the date of enrolment.
  • On successful completion of the assessment you will be issued a Certificate of Completion
  • Adapt Education is a Pre-Qualified supplier of professional development training to the Department of Education and Training (DET QLD) under the DET69587 Tender. Through this tender, Department of Education staff may enrol at discounted rates.
  • For further details refer to Adapt Education’s short course terms and conditions
How to Enrol

There are no set in-take dates, so you can enrol at any time. Alternatively call 1300 380 335 to enrol over the phone.

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Course List – Administration Short Courses

Dealing Effectively with Customer Complaints

Target audience: Administration, sales or customer service staff seeking strategies to better respond to complaints.

Course Description: In this module you will learn about how complaints are made and turning them around; helping customers to complain; complaint handling policies; using communication skills; complaint records and registers; deciding what to do; resolving or escalating complaints.

Duration: approx. 4hrs online

Cost: $200

DET staff: click here for discounted price list

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Effective Meetings

Target audience: Any staff member tasked with organising or leading business meetings.

Course Description: In this module you will learn about types of meetings; organising meetings; preparing for meetings; meeting roles; conducting meetings; closing meetings; minute taking

Duration: approx. 4hrs online

Cost: $200

DET staff: click here for discounted price list

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