Administration Short Courses
Short courses are a great way to up update your skills, keep your resume current and develop new skill sets. If you are looking to gain a promotion, get your “foot-in-the-door” or just maintain regular professional development our short courses are a cost effective option.
These are non-accredited online courses (refer to qualifications in the menu options at the top of the page if you are seeking a nationally recognised course).
- All short courses listed are online modules that require the successful completion of assessment.
- All short courses listed are non-accredited modules (refer to qualifications in the menu options at the top of the page if you are seeking a nationally recognised course)
- All short courses listed are available for public and corporate bookings.
- You will have 3 months to complete from the date of enrolment.
- On successful completion of the assessment you will be issued a Certificate of Completion
- For further details refer to Adapt Education’s short course terms and conditions
Course List – Administration Short Courses
Target audience: Administration, sales or customer service staff seeking strategies to better respond to complaints.
Course Description: In this course you will learn about how complaints are made and turning them around; helping customers to complain; complaint handling policies; using communication skills; complaint records and registers; deciding what to do; resolving or escalating complaints.
Duration: approx. 4hrs online
Cost: $50
Target audience: Anyone working in a service role.
Course Description: In this course you will learn about how to communicate with customers, determine the customers needs as well as the importance of ongoing service.
Duration: approx. 4hrs online
Cost: $50
To enrol in this course, please contact us on 1300 380 335.