Administration Short Courses

Overview

Short courses are a great way to update your skills, keep your resume current and develop new skill sets. If you are looking to gain a promotion, get your “foot-in-the-door” or just maintain regular professional development our short courses are a cost effective option.

These are non-accredited online courses (refer to qualifications in the menu options at the top of the page if you are seeking a nationally recognised course).

Requirements
  • All short courses listed are online modules that require the successful completion of assessment.
  • All short courses listed are non-accredited modules (refer to qualifications in the menu options at the top of the page if you are seeking a nationally recognised course)
  • All short courses listed are available for public and corporate bookings.
  • You will have 3 months to complete from the date of enrolment.
  • On successful completion of the assessment you will be issued a Certificate of Completion
  • For further details refer to Adapt Education’s short course terms and conditions
How to Enrol

There are no set in-take dates, so you can enrol at any time. Alternatively call 1300 380 335 to enrol over the phone.

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Government Subsidised Short Courses Now Available!

As part of the Queensland Economic Recovery Plan we are currently offering all of the following short courses at no cost, fully subsidised by the QLD government, to eligible QLD residents*. To access this online training, you must be a small business or small business employee that has been impacted by COVID-19.

For more information and to enrol under this program, click on the button below.

*Proof of residency will be required.

Course List – Administration Short Courses

Creating Business Documents in Microsoft Word

Target audience: Any employee seeking to improve their Microsoft Word skills for creating business documents.

Course Description: In this course you will learn about the steps to writing business documents including planning, drafting, designing, producing, reviewing and finalising documents. Follow along with practical tasks to improve your skills using Microsoft Word.

Duration: approx. 5hrs online

Cost: $100

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Dealing Effectively with Customer Complaints

Target audience: Administration, sales or customer service staff seeking strategies to better respond to complaints.

Course Description: In this course you will learn about how complaints are made and turning them around; helping customers to complain; complaint handling policies; using communication skills; complaint records and registers; deciding what to do; resolving or escalating complaints.

Duration: approx. 4hrs online

Cost: $100

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Delivering Training at Work

Target audience: Any employee or manager tasked with delivering training at work.

Course Description: In this course you will learn about planning training ; conducting skills audits and training needs analysis; how people learn; designing training programs; and conducting assessment.

Duration: approx. 4hrs online

Cost: $100

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Effective Customer Service

Target audience: Anyone working in a service role.

Course Description: In this course you will learn about how to communicate with customers, determine the customers needs as well as the importance of ongoing service.

Duration: approx. 4hrs online

Cost: $100

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Innovation in the Workplace

Target audience: Any employee or manager seeking guidance on how to support innovation in the workplace.

Course Description: In this course you will learn about interpreting the need for innovation; change and innovation; supporting innovation; and providing information and learning opportunities.

Duration: approx. 4hrs online

Cost: $100

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Setting up a Safe Home-Based Office

Target audience: Any individual currently working in or setting up a home-based office.

Course Description: In this course you will learn about Work Health and Safety (WHS) legislation; risk management; setting up a safe work environment; ergonomics; and maintaining a safe work environment.

Duration: approx. 4hrs online

Cost: $100

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