Administration Short Courses

Overview

Short courses are a great way to up update your skills, keep your resume current and develop new skill sets. If you are looking to gain a promotion, get your “foot-in-the-door” or just maintain regular professional development our short courses are a cost effective option.

These are non-accredited online courses (refer to qualifications in the menu options at the top of the page if you are seeking a nationally recognised course).

Requirements
  • All short courses listed are online modules that require the successful completion of assessment.
  • All short courses listed are non-accredited modules (refer to qualifications in the menu options at the top of the page if you are seeking a nationally recognised course)
  • All short courses listed are available for public and corporate bookings.
  • You will have 3 months to complete from the date of enrolment.
  • On successful completion of the assessment you will be issued a Certificate of Completion
  • For further details refer to Adapt Education’s short course terms and conditions
How to Enrol

There are no set in-take dates, so you can enrol at any time. Alternatively call 1300 380 335 to enrol over the phone.

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Course List – Administration Short Courses

Dealing Effectively with Customer Complaints

Target audience: Administration, sales or customer service staff seeking strategies to better respond to complaints.

Course Description: In this course you will learn about how complaints are made and turning them around; helping customers to complain; complaint handling policies; using communication skills; complaint records and registers; deciding what to do; resolving or escalating complaints.

Duration: approx. 4hrs online

Cost: $50

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Effective Customer Service

Target audience: Anyone working in a service role.

Course Description: In this course you will learn about how to communicate with customers, determine the customers needs as well as the importance of ongoing service.

Duration: approx. 4hrs online

Cost: $50

To enrol in this course, please contact us on 1300 380 335.