Short courses are a great way to up update your skills, keep your resume current and develop new skill sets. If you are looking to gain a promotion, get your “foot-in-the-door” or just maintain regular professional development our short courses are a cost effective option.
These are non-accredited online modules (refer to qualifications in the menu options at the top of the page if you are seeking a nationally recognised course)
Target audience: Administration, sales or customer service staff seeking strategies to better respond to complaints.
Course Description: In this module you will learn about how complaints are made and turning them around; helping customers to complain; complaint handling policies; using communication skills; complaint records and registers; deciding what to do; resolving or escalating complaints.
Duration: approx. 4hrs online
Cost: $200
DET staff: click here for discounted price list
Target audience: Any staff member tasked with organising or leading business meetings.
Course Description: In this module you will learn about types of meetings; organising meetings; preparing for meetings; meeting roles; conducting meetings; closing meetings; minute taking
Duration: approx. 4hrs online
Cost: $200
DET staff: click here for discounted price list