Thank you for considering us in the important task of gaining a Nationally Recognised qualification. Prior to enrolling please read the terms and conditions below and don’t hesitate to contact us if you have any questions.
Note: For full details on our student policies and procedures please refer to the Adapt Education Student Handbook.
Please note: Adapt Education offers Nationally Recognised qualifications and non-accredited short courses. These terms and conditions relate to our Nationally Recognised qualifications. For students enrolling in a short course please click here.
This policy statement meets the RTO standards and is applicable to students enrolling in a nationally recognised qualification. For full policy details please refer to the student handbook.
Information and Privacy
An electronic copy of the student record book and certificate/Statement of Attainment will be kept for 30 years. Adapt is required to retain student assessments for audit purposes and cannot return them. Your personal information (including your training activity data) may be used or disclosed by Adapt Education for reporting, statistical, regulatory and research purposes. Adapt Education may disclose your personal information for these purposes to third parties, including:
Personal information disclosed to NCVER may be used or disclosed for the following purposes:
You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. You may opt out of the survey at the time of being contacted. NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).
Unique Student Identifier
The government now requires that all students completing a Nationally Recognised qualification obtain a Unique Student Identifier (USI). This number will enable you to track all of your training over your lifetime through one central account. If a USI is not provided to Adapt Education your certificate cannot be issued. By accepting the terms and conditions of this enrolment, you give permission for Adapt Education to create a USI on your behalf if one is not provided.
Enrolment & Induction
Prior to enrolment, students will receive a course outline which includes information about the qualification, fees, delivery and vocational outcomes. Adapt offers enrolment on the basis of eligibility and suitability of the course/units to the applicant’s needs. Adapt reserves the right to reject an enrolment. To commence the enrolment process Adapt must receive a completed enrolment form. All students will receive a pre enrolment interview and a course induction.
By submitting your enrolment you are agreeing to the financial commitment listed in the fee schedule. Students who do not make payments by their due date will be deemed unfinancial. Students deemed unfinancial may face: loss of trainer support (no email or phone support); no assessment marking; no further resources/units supplied; practical placement cancelled; enrolment suspended; enrolment cancelled; account handed over to a debt collecting agency. Refer to the student handbook for further details. Where a student wants to complete a qualification but cannot do so by the contract end date, an extension fee of $500 per semester may apply in order to continue training and assessment (subject to the contract extension being approved); For all clients deemed financially current, Adapt guarantees that it will provide the training and assessment agreed to in the agreement.
While no specific assessment due dates are applicable for self-paced students, there is an expectation that you will progress at a satisfactory pace. A student who does not submit an assessment item at least every three months may receive a Failure to Progress notice. The receipt of two Failure to Progress notices may result in cancellation of your enrolment.
Where government funding applies, assessments may need to be submitted in line with the due dates agreed in the Training Plan. A student may request an extension to their unit due dates by emailing their trainer.
Assessments will be marked and feedback provided in a timely manner. Where applicable, Adapt will provide regular progress updates to the student, employer, group training company, school, job network and other training providers. By accepting these terms and conditions you are agreeing to Adapt Education to seeking information and sharing information with relevant third parties.
Students receiving funding under the Certificate 3 Guarantee or Higher Level Skills Program or VET in Schools (VETiS) acknowledge that they:
Adapt may apply disciplinary action in the event that a student engages in any activity that is deemed to be: immoral, malicious, dishonourable, illegal, disruptive to the training environment or in breach of the student code of conduct or any other Adapt Policy. Where the misconduct falls within the scope of the laws of the state or Commonwealth, those laws shall be followed in regard to reporting the alleged offence/s. Possible disciplinary action may include but is not limited to: A reprimand or caution; Entering into a behaviour agreement; Payment for cost of damages; Cancellation of enrolment.
Complaints and Appeals
Adapt provides all students with a democratic system to lodge and resolve any complaints or appeals. In the first instance a complaint should be discussed with a trainer or another member of staff. Adapt staff members will attempt to resolve the complaint or refer the complaint to the Director. If not satisfied with the outcome of the informal resolution process, a complaint may be put into writing to the attention of the Director. If you are not satisfied with the way Adapt has handled your complaint, you may lodge a complaint with a relevant external agency. Contact details for external agencies are provided on the student handbook.
Cancellations and Refunds
Enrolments may be cancelled at any time by Adapt Education or the student. Students cancelling must submit a completed Adapt cancellation form. Where the student has not commenced a qualification, a full refund will be provided. The student will be required to return all training materials provided at their expense. Where a student has commenced training, a $200 cancellation fee will apply. A refund will be provided for units not yet commenced. Training is deemed to be commenced once you have received your course induction or the commencement date listed on your training plan has passed. A unit is deemed to be commenced based on the start date shown on your training plan. Refunds may not be applicable to students enrolled in a government subsidised program or students whose contract end date has passed. Students enrolled through the Certificate 3 Guarantee or the Higher Level Skills subsidy must pay the student contribution fee in full and are not eligible for a refund. Further information about refunds is provided in the student handbook.
COVID-19 update: Our business is operating on all cylinders! New and existing students can continue to expect our high standard of service through phone, email, video-conferencing and online platforms.
Classroom based students are continuing via our distance study mode (with either online or correspondence resources). Supported by additional live webinars and Q&A sessions.